How can we make our digital platforms more engaging, keeping our customers visiting to do more than just transactional activities?
Northumbrian Water is continuing to invest in and grow our Digital customer-facing platforms, with our app and website already having many self-service capabilities for managing accounts and reporting issues.
Our aim is to put our digital platforms at the heart of delivering a brilliant customer experience, not just removing the need for a customer to call the contact centre but also enabling them to engage with us on a wide range of topics, outside of account management and issue reporting.